Delivery

All orders are sent within 3 working days of the order being placed. This cannot be guaranteed during busy periods or sale events. 

All orders are sent with a tracking code and will either come using Royal Mail signed for service, Royal Mail international tracked and signed service, Royal Mail international signed service or with Interlink/DPD depending on which country you are ordering too.

Please provide us with a phone number or email address during checkout in order to receive your tracking code.

United Kingdom

Orders within the UK are sent with Royal Mail 1st class signed for service.

Europe

Order within Europe are sent with Royal Mail tracked and signed service or with DPD couriers. These orders should within 5-10 working days. 

Rest of the World

Orders outside of Europe will be sent with Royal Mail tracked and signed service or Royal Mail tracked service. These orders will arrive within 7 - 14 working days.

Free UK recorded delivery on orders over £80

Free Worldwide recorded delivery on orders over £120

 

*Please note, once items are sent we are not responsible for any delays that may occur with your delivery. 

RETURNS

All sales are final. We do not offer refunds and due to limited stock availability we do not offer size exchanges. You can return items to us for store credit only.

The only instance in which a refund will be given is if any item is faulty, if this is the case you have 5 working days to inform of us the defect and return the item to us.

Please insure you are giving us the full and correct shipping address for your order. In the event your order does not arrive due to an address error, we will require you to re pay postage costs for us to re send your order.

We are not responsible for any delays that may occur once items have left our warehouse. 

 

Return address

Heaven Studios
2 Greenway avenue
Manchester
M19 3LQ
United Kingdom

 

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